Neuromum Navigator Support

Need help with Neuromum Navigator? Contact us with questions about using the app, technical issues, feedback or feature suggestions.

Email: contact@neuromum.co.za

Please use “Neuromum Navigator Support” as your email subject.

Help us understand the issue

For technical support, please include:

• Your device model, such as iPhone 15.
• Your operating system version.
• Your Neuromum Navigator app version, if available.
• A short description of the problem and what you were doing when it happened.
• Any error message displayed.
• A screenshot, if helpful, with personal information hidden.

Please avoid sharing your child's name, medical records or other sensitive information unless needed to resolve your query.

Basic troubleshooting

If the app is not working as expected, try these steps:

Close the app completely and reopen it.
Check the App Store or Google Play for an available update.
Restart your device.
If the issue continues, email us with the details above.

Feedback and suggestions

We welcome your ideas. Tell us what is working well, what could be clearer or which features would make Neuromum Navigator more useful for your family.

Understanding your insights

Neuromum Navigator helps you explore possible patterns in the information you record, including what may appear before difficult days and what seems to support better days. These insights do not confirm causes or guarantee that a meltdown will occur.

The app is a tracking and organisation tool and does not provide medical advice, diagnosis or treatment. Please discuss health concerns or treatment decisions with a qualified healthcare professional.

Privacy and terms

For information about how your information is handled and the conditions of using the app, please read our Privacy Policy and Terms of Use.

Neuromum (PTY) Ltd
contact@neuromum.co.za