Neuromum Navigator Privacy Policy

Neuromum Navigator Privacy Policy

Effective date: 20/07/2026
Responsible party: Neuromum (PTY) Ltd
Contact: contact@neuromum.co.za
Website: www.neuromum.co.za

Neuromum Navigator is designed to help parents, guardians, and caregivers record daily routines, wellbeing patterns, activities, notes, and reports relating to a child’s day-to-day support needs.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have in relation to that information.

1. Who may use Neuromum Navigator

Neuromum Navigator is intended for use by adults, including parents, guardians, and authorised caregivers. It is not intended for direct use by children.

By creating an account and adding information about a child, you confirm that you are the child’s parent, legal guardian, or an authorised caregiver with permission to provide and manage that information.

2. Information we collect

We may collect the following types of information:

Account information
This may include your name, email address, login details, and account settings.

Child profile information
This may include the child’s name or nickname, age or date of birth, general support needs, school or care context, and other profile details you choose to add.

Daily check-in information
This may include day ratings, routine checks, activity reviews, notes, schedule information, observations, and pattern-tracking information.

Medication and supplement information
You may choose to record medication or supplement names, strengths, doses, instructions, or timing. This information is for tracking and reporting only.

Care team information
You may choose to record details about healthcare professionals, therapists, teachers, appointments, or support contacts.

Reports and exported information
The app may generate summaries or reports based on the information you enter.

Support and communication information
If you contact us, we may collect your name, email address, message content, and related support information.

Technical information
We may collect basic technical information needed to operate, secure, troubleshoot, and improve the app. This may include device type, app version, crash logs, error logs, and usage events, depending on the tools enabled in the app.

3. How we use information

We use information to:

  • provide the Neuromum Navigator app;

  • save and display your check-ins, notes, schedules, reports, and child profile information;

  • generate pattern summaries and caregiver reports;

  • support account access and account security;

  • respond to support requests;

  • maintain, troubleshoot, and improve the app;

  • comply with legal, regulatory, and platform requirements.

We do not use the information to diagnose, treat, cure, or prevent any medical condition.

4. Health-related and child-related information

Some information you enter may be sensitive because it relates to a child, health, behaviour, routines, medication, supplements, therapy, or developmental support.

You should only enter information that you are authorised to provide. You should avoid entering unnecessary information, especially information that is not relevant to using the app.

5. Medical disclaimer

Neuromum Navigator is not a medical device and does not provide medical advice. The app does not diagnose, treat, cure, prevent, or monitor any disease or medical condition.

Information generated by the app is for personal organisation, reflection, and discussion with appropriately qualified professionals. Always speak to a qualified healthcare professional before making decisions about diagnosis, treatment, medication, supplements, therapy, or care plans.

6. Sharing of information

We do not sell your personal information.

We may share information only where necessary with:

  • service providers who help us host, operate, secure, or support the app;

  • professional advisers where needed for legal, compliance, accounting, or security purposes;

  • authorities or regulators where required by law;

  • another person or organisation where you ask us to share information, for example when you export or send a report.

Service providers may only process information for the purposes we authorise.

7. Storage and security

We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure.

No digital system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and for using a secure device.

8. Retention

We keep personal information only for as long as needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

If you delete your account, we will delete or de-identify account information and app data that we are not legally required to keep. Some limited records may be retained where required for legal, security, audit, or dispute-resolution purposes.

9. Account deletion

You may request deletion of your account and associated app data through the in-app account deletion option or by using the account deletion request page on our website.

When we receive a valid deletion request, we will process it within a reasonable period and confirm once completed.

10. Your rights

Depending on applicable law, you may have the right to:

  • ask what personal information we hold about you or your child;

  • request correction of inaccurate information;

  • request deletion of information;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with the relevant regulator.

In South Africa, you may contact the Information Regulator if you believe your personal information has been processed unlawfully.

11. International service providers

Some service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users.

13. Contact us

For privacy, support, or account deletion requests, contact:

Email: contact@neuromum.co.za
Website: www.neuromum.co.za