Neuromum Navigator Privacy Policy
Neuromum Navigator Privacy Policy
Effective date: 20 July 2026
Last updated: 5 October 2026
Responsible party: Neuromum (PTY) Ltd
Contact: contact@neuromum.co.za
Website: https://www.neuromum.co.za
Neuromum Navigator helps parents, guardians and caregivers record daily routines, wellbeing patterns, activities, notes and reports relating to a child's day-to-day support needs.
The current version of Neuromum Navigator does not collect user data. All information you enter into the app is stored locally on your phone. It is not uploaded to Neuromum's servers or collected by Neuromum or its app service providers.
The current version does not require an account or login and does not provide automatic cloud storage or synchronisation between devices.
This Privacy Policy explains how the current version handles information on your phone and how we handle information you choose to send us separately, such as a support email.
1. Who may use Neuromum Navigator
Neuromum Navigator is intended for adults, including parents, guardians and authorised caregivers. It is not intended for direct use by children.
By entering information about a child, you confirm that you are entitled to provide and manage that information and have the parent or legal guardian's permission where required.
2. Information stored on your phone
You may choose to enter:
- Child profile information: a name or nickname, age or date of birth, support needs and other profile details.
- Daily check-in information: day ratings, routines, activity reviews, observations and notes.
- Planner information: schedules, activities, appointments and reminders.
- Medication and supplement information: names, strengths, doses, instructions and timing, for tracking and reporting only.
- Care team information: details of healthcare professionals, therapists, teachers and other support contacts.
- Reports: summaries generated from the information you enter.
This information is stored and processed locally on your phone. Neuromum does not receive, access or store these records.
The current app does not automatically collect or send usage analytics, advertising identifiers, crash reports or other technical user data to Neuromum or its app service providers.
3. How information is used within the app
The app uses the information stored on your phone to:
- save and display profiles, check-ins, notes and schedules;
- generate pattern summaries and caregiver reports;
- provide the app's planning, tracking and reporting features.
These functions process your records locally on your phone. Neuromum does not use your app records for advertising, marketing, research or profiling.
4. Health-related and child-related information
Information you enter may be sensitive because it relates to a child, health, behaviour, medication, supplements, therapy or developmental support.
Enter only information you are authorised to provide and avoid unnecessary personal details. Using a nickname instead of a full name may help limit the identifying information stored on your phone.
5. Medical disclaimer
Neuromum Navigator is not a medical device and does not provide medical advice. The app does not diagnose, treat, cure, prevent or provide clinical monitoring of any disease or medical condition.
Information generated by the app is for personal organisation, reflection and discussion with appropriately qualified professionals. Always speak to a qualified healthcare professional before making decisions about diagnosis, treatment, medication, supplements, therapy or care plans.
6. Exporting and sharing information
Neuromum does not automatically receive or share your app records.
You may choose to export a report or share information using your phone's sharing features. Once you save or send an export outside the app, that copy is handled by the destination app, service or recipient under their own privacy practices.
You are responsible for selecting the correct recipient and sharing information only where you are authorised to do so.
We do not sell personal information.
7. Storage, security and backups
App records are stored locally on your phone. Protect your phone with a PIN, password or biometric lock and keep its operating system up to date.
Neuromum does not provide cloud backup, automatic cross-device synchronisation or remote recovery of your app records in the current version.
Deleting the app or its stored data, losing your phone, or resetting your phone may result in the loss of your records. Neuromum cannot restore records it has not received or stored.
Depending on your phone settings, your operating system or device provider may include app data in device backups. Those backups are separate from Neuromum's app storage and are controlled by your settings and the provider's privacy practices.
8. Retention
Your app records remain on your phone until you remove them or the app's stored data is deleted.
Neuromum does not retain copies of these records. Reports you export and copies included in device backups may remain separately until you remove them.
Information you voluntarily send us for support is retained only as long as needed to handle your request, maintain appropriate support records or meet applicable legal requirements.
9. Deleting your information
There is no Neuromum Navigator account to delete in the current version.
You can remove locally stored app records by deleting the app and its app data through your phone's settings. Removing app data does not necessarily remove exported reports or device backups; those copies must be managed separately.
Neuromum cannot remotely view, change or delete information stored only on your phone.
To request deletion of personal information you have separately sent us, such as support correspondence, contact contact@neuromum.co.za.
10. Your rights
You control the app records stored on your phone and can manage or remove them locally.
For personal information you have separately provided to Neuromum, applicable law may give you the right to:
- ask what information we hold;
- request correction or deletion;
- object to certain processing;
- withdraw consent where processing is based on consent;
- lodge a complaint with the relevant regulator.
In South Africa, you may contact the Information Regulator if you believe your personal information has been processed unlawfully.
11. Support communications and third-party services
If you email Neuromum, we receive the email address, message and any attachments you choose to send. This is separate from the app's local storage. Avoid sending unnecessary child-related or health information.
We use support correspondence to respond to and manage your request. Our email and support service providers may process that correspondence on our behalf, including outside South Africa where applicable. Where this occurs, we take reasonable steps to ensure appropriate safeguards.
Apple, Google, your device provider and any services you choose for backups or sharing may process information under their own privacy policies. This policy describes Neuromum's handling of information through the current app and our support communications.
12. Changes to this Privacy Policy
We may update this Privacy Policy when the app or our practices change. The latest version will show its last-updated date.
If a future version introduces accounts, cloud storage, analytics or other data collection, we will update this policy and provide the notices and permissions required for those changes.
13. Contact us
For privacy or support enquiries, or requests relating to information you have separately sent us:
Email: contact@neuromum.co.za
Website: https://www.neuromum.co.za